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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adalira Jara

October 6, 2026

5  out of  5
rating by Adalira Jara
"Leslye is always ready to help me with my policies. Very friendly and professional"
We responded:
"Thank you, Ada! It is my pleasure to work with you and your lovely family. ~Lesley "
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Al Magness

October 1, 2026

5  out of  5
rating by Al Magness
"We have been with Wayne Faircloth and State Farm since 1989. He takes great care of our insurance needs
He is a wonderful friend and we love his family. I can call his office for any concerns we have. What a comfort Wayne has been for us in our journey through good times and better times."
We responded:
"Thank you, Mr. Magness for the thoughtful and wonderful. We are lucky to have you as a client and friend."
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JD

October 1, 2026

1  out of  5
rating by JD
"They are unwilling to aid me at all in trying to lower monthly premium payments. I was flat out lied to about uninsured bodily injury being a state requirement in Texas. It is not, and paying for it when I don't need it is only making the agents more money. Insurance already feels scammy, and these agents are greedy. I'd say save your money and try to do business with an organization that actual cares about you and your financial situation as opposed to lining their own pockets, if that even exists anymore. Also, this office is notorious for never answering the phone when you need them. I've switched agencies for better customer service, may wind up dropping State Farm altogether, as one of the agents at the Faircloth office rudely suggested. Not a good agency in my opinion, but experience may vary."
We responded:
"Thank you for your feedback. We take concerns like these seriously; however, based on the name associated with this review, we have been unable to identify you as a current or former customer of our office.
We would also like to clarify the information regarding Uninsured/Underinsured Motorist (UM/UIM) coverage. Under Texas insurance requirements, UM/UIM coverage is included unless the named insured rejects the coverage in writing. This is a state requirement and not something our office adds to a policy for financial gain. Customers absolutely have the right to reject this coverage by completing the required rejection.
Our office is always happy to review available coverage options and discounts with our customers in an effort to help manage premiums while ensuring they understand the coverage they are choosing to keep or decline.
We are also concerned by your comments regarding difficulty reaching our office, as providing responsive service is very important to us. If you have done business with our agency, we invite you to contact our office directly and provide your name and policy information so we can review your specific experience and address your concerns.
"
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Chuck Thomas

September 21, 2026

5  out of  5
rating by Chuck Thomas
"Wayne has always taken good care of my insurance needs."
We responded:
"Thank you, Mr. Thomas! We appreciate your business and the 5-Star Review! Lesley- State Farm Insurance Agent Wayne Faircloth "
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Mildred Dickey

September 19, 2026

5  out of  5
rating by Mildred Dickey
"I have been with my State Farm Agent for 30 plus years he always have given me excellent service."
We responded:
"Thank you Mrs. Dickey for the 5-star review. It is always a pleasure to work with you. We appreciate you - Wayne - State Farm Insurance Agency "
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Rebecca High Green

September 14, 2026

5  out of  5
rating by Rebecca High Green
"I appreciate the quick response and the kindness given by Lesley when I called to renew my FEMA Insurance. It has always been a pleasure using Wayne Faircloth Insurance for my Insurance coverage. Thaks so much!"
We responded:
"Thank you Mrs. Green for your 5 Star review. It is always a pleasure to work with you. Lesley- State Farm Insurance Wayne Faircloth Agent "
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Linda George

September 11, 2026

5  out of  5
rating by Linda George
"I have been a client since the '80's. I am very happy with the service I get and have gotten from the Faircloth office. The years seem to prove it. Thank you Mr. Faiircloth and your office personnel."
We responded:
"Thank you for the lovely review and for the years of support! We truly value clients like you, and we’re glad you’ve consistently had a great experience with our Agency."
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Michael Garcia

September 11, 2026

5  out of  5
rating by Michael Garcia
"Very professional. Very helpful and always courteous"
We responded:
"Thank you for the 5-star review! We appreciate your business and trust in our agency to care for your family's insurance needs. Lesley- State Farm Wayne Faircloth Agent "
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Kelley Huff

September 4, 2026

5  out of  5
rating by Kelley Huff
"Service is always prompt and extremely helpful!"
We responded:
"Thank you for the 5-Star Review! We appreciate your business and loyalty to our office for 36+ years. Clients like you are why we love what we do. Lesley- Wayne Faircloth State Farm Insurance Agent "
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Perk 3

September 2, 2026

5  out of  5
rating by Perk 3
"I’ve been with State Farm for over 10years and honestly can’t say enough good things. Their rates have consistently saved me money compared to what I was quoted elsewhere, without cutting corners on coverage. But what really keeps me around is the people, every time I’ve called with a question or an issue, the staff has been genuinely helpful and supportive, not just reading from a script. It’s rare to find a company where the value AND the service are both this solid. Highly recommend if you’re shopping for car insurance!"
We responded:
"Thank you so much for the kind words and for being with us for over 10 years! We truly appreciate your loyalty and are so glad our team has been able to take good care of you along the way. Customers like you are the reason we love what we do. Thank you for the recommendation! ❤️"
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Peter Jackson

September 1, 2026

5  out of  5
rating by Peter Jackson
"I have been with Wayne Fairclough and his Staff for over 30 years, and I have been very impressed with their overall response and assistance."
We responded:
"We greatly appreciate your business and friendship. Please let us know if we can provide assistance with anything."
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Tim Born

August 28, 2026

5  out of  5
rating by Tim Born
"So thankful for Lesley. Helped me get my new car switched just like that!! THANK you!"
We responded:
"You are very welcome, Tim. Thank you for being such a great client and friend!"
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Veanna Veasey

August 28, 2026

5  out of  5
rating by Veanna Veasey
"If you want someone who respects you and willing to help you with any Insurance questions these are the people Wayne Faircloth employees to see."
We responded:
"Thank you, Ms. Veasey. We think of you as family and value our friendship."
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Karen Stokes

August 15, 2026

5  out of  5
rating by Karen Stokes
"There are so many good reasons my husband and I have stayed with Wayne Faircloth since we signed up with his company years ago. We have had homeowners and car and truck and tractor and lowboy and other needs covered by their outstanding company. Any questions or concerns are met and resolved by caring staff like Leslie. We never hesitate to call because we know we will receive prompt attention. Thank you for your continuing care and guidance through the years."
We responded:
"We’re grateful for your kind words and long-time loyalty. Thank you for trusting us with your most valued assets. We’re especially glad Charlene has provided the prompt, caring attention you can count on. Thanks for allowing us to help you through the years!"
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Perry Fulcher

August 10, 2026

5  out of  5
rating by Perry Fulcher
"Charlene and Leslie are so knowledgeable and always helpful with any inquiry about any of my insurance policies. The Wayne Faircloth State Farm office has taken care of my family’s insurance needs for over 45 years. I think I will stick with this highly reliable insurance provider."
We responded:
"Thank you, Dr. Fulcher for your great review and for trusting my office with your most valuable assets. "
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Fred Anthamatten

August 9, 2026

5  out of  5
rating by Fred Anthamatten
"Charlene Faulkner with Wayne Faircloth State Farm Insurance is always extremely professional, courteous and helpful when assisting with my homeowner and auto insurance needs. I highly recommend this agent as they have always been helpful in facilitating any insurance claims that I have had."
We responded:
"Thank you, Mr. Anthamatten for those kind words. We hold you and your family in high regard and value you as a friend and client."
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Bryan Pawlik

August 8, 2026

5  out of  5
rating by Bryan Pawlik
"I’ve always had a great experience working with Wayne Faircloth. His team has always been responsive, knowledgeable, and willing to take the time to answer my questions and make sure I understand my coverage and options. I never feel pressured, and I really appreciate that they look out for my best interests rather than simply trying to sell me a policy.

The customer service has been excellent, and whenever I’ve needed help, they’ve been quick to respond and get things taken care of. I would highly recommend them to anyone looking for an insurance agent who is trustworthy, professional, and genuinely cares about their clients."
We responded:
"Thank you so much for your kind review! We truly appreciate you taking the time to share your experience.
It means a lot to hear that we have provided excellent service and care. We are truly focused on your best interests.
Most importantly, we’re glad we could provide the level of customer service you expected and that everything was handled quickly when you needed help. Thanks again for recommending us—your trust means a great deal."
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Taylor

August 7, 2026

5  out of  5
rating by Taylor
"Awesome service!! Lesley Bohn is the best!"
We responded:
"Thanks, Taylor! We appreciate your business and review!"
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Karen Earl

July 31, 2026

5  out of  5
rating by Karen Earl
"Staff is very friendly and helpful whenever I have a question."
We responded:
"Thank you, Karen! We greatly appreciate your nice review!"
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Lyn Cunningham

July 31, 2026

5  out of  5
rating by Lyn Cunningham
"Excellent service! Leslie is the best. She has helped us out more than once."
We responded:
"Thank you, Lyn! We greatly appreciate your review and happy to hear that Lesley is so helpful."
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Alyssa Guedry

July 31, 2026

5  out of  5
rating by Alyssa Guedry
"We have been with this office for nearly 35 Years so we have been through a lot of situations. Every time we call Leslie is so gracious and patient and always goes out of her way to resolve anything we need! Thank you Leslie!"
We responded:
"Thank you for the wonderful review. 35 years of longevity is something to celebrate and we appreciate. Lesley is a great asset to our team."
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Maria

July 29, 2026

5  out of  5
rating by Maria
"Always helpful with a smile 😃"
We responded:
"Thank you for the lovely review!"
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peter voorhees

July 18, 2026

5  out of  5
rating by peter voorhees
"Charlene's the BEST, thank you"
We responded:
"Thank you, Mr. Voorhees! She greatly appreciates your wonderful review!"
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Joseph Camarata

July 15, 2026

5  out of  5
rating by Joseph Camarata
"Wayne Faircloth's personnel are the best. Charlene Faulkner has helped me and my family many times over the past years. Wayne has been my agent for over thirty years. He always seems to get the right personnel. From Cheryl to Charlene everything has gone smoothly even through Hurricane Harvey which destroyed Mr. Faircloth's office. I have multiple policies at this office because of the agent and his great staff. Service is my most important thing and I get it at Wayne Faircloth's office."
We responded:
"Hi, Joe. Thank you for your kind review. We are so glad that you have had a great experience with our office."
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Mildred Cook

July 6, 2026

5  out of  5
rating by Mildred Cook
"I have been with Wayne for 19 years and I have always gotten the help I needed. I really appreciate Lesley, every time I walk in here she always has a smile and has been amazing! They have insured my home, auto and flood."
We responded:
"Thank you so much for your kind review! We truly appreciate your loyalty over the past 19 years, and it means a lot that you’ve always felt supported. We’re also happy to hear how much you value Lesley—she works hard to make every visit welcoming and helpful. We’re grateful you’ve trusted us with your home, auto, and flood insurance. If you ever need anything, we’re here for you!"